Refund Policy at MossStoneBridge

Thank you for ordering with MossStoneBridge. We take pride in the quality of the delicious pizzas we serve to our valued customers. If you are not satisfied with your purchase from our website at mossstonebridge.sbs, we have a detailed refund policy to address your concerns.

Returns & Refunds Conditions:

If you need to return a product for a refund, the following conditions must be met:

• The item must be uneaten and returned in the same condition that you received it.
• You must initiate the return process within 30 minutes of receiving the item by contacting us at +34 910 00 00 00.
• We only accept returns if the product is defective or not as described on our menu.

Non-returnable Items:

For hygiene and food safety reasons, we do not accept returns of the following items:

• Custom orders made to your specifications
• Promotional items or freebies received as part of an order
• Gift cards
• Any item not in its original condition or is partially consumed

Refund Process:

To begin the refund process, please follow these steps:

1. Contact our customer service team at +34 910 00 00 00 immediately if you have any issues with your order.
2. Provide a detailed explanation of the issue, including any photographic evidence if applicable.
3. Once your refund request is received and reviewed, we will send you a notification of the approval or rejection of your refund.
4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Refund Delays or Missing Refunds:

If you haven’t received a refund yet:

• First, check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at +34 910 00 00 00.

Late or Missing Items:

If your order hasn’t arrived within the expected timeframe, or if your order arrived late and you wish to refuse it:

• Please contact us immediately at +34 910 00 00 00.
• For orders that are refused upon delivery due to lateness, we will assess the situation and, if eligible, process a refund.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email and call our customer service at +34 910 00 00 00.

Contact Us:

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail or by phone at +34 910 00 00 00.

Our physical address is: Pizzeria Vista Alegre, Madrid, 28005, Spain.

Last Updated: March 1, 2023